Shipping and Delivery
1. Order Processing
- All orders placed on Dunacare are subject to product availability and confirmation.
- Customers must provide accurate shipping and contact details while placing orders.
- Orders are processed within 1–3 business days after confirmation.
- Once an order is shipped, modifications or cancellations may not be possible.
2. Shipping Charges
- Shipping charges may vary based on location and order value.
- Free shipping may be available during special offers or on eligible prepaid orders.
3. Delivery Timeline
- Estimated delivery time is usually 3–7 business days depending on the delivery location.
- Remote areas may require additional delivery time.
- In rare situations such as weather, courier delays, or high order volume, delivery may take longer.
4. Damaged or Tampered Packages
- If the package appears damaged or opened during delivery, please refuse acceptance and contact our support team immediately.
- An unboxing video is recommended for all orders to help with verification in case of any issue.
5. Delivery Issues
- Any missing item, wrong product, or delivery-related issue must be reported within 48 hours of delivery.
- Requests made after the reporting period may not be eligible for support.
6. Contact Us
Email: care@dunacare.com
Phone: +91 95166 56907
Support Hours: Monday – Saturday, 10 AM – 6 PM