Returns and Exchanges Policy

At Dunacare, customer satisfaction is important to us. Please read our return and exchange policy carefully before placing an order.

Return & Exchange Conditions

• No returns or exchanges will be accepted unless an unboxing video is shared within 48 hours of delivery.
• Returns are only applicable for:
  • Damaged products
  • Wrong product received
  • Missing items in the package
• Products must remain unused and in original packaging.
• Used or opened products are not eligible for return or exchange due to hygiene reasons.

Verification Process

• An unboxing video is mandatory for all return or exchange requests.
• Our team will verify the issue before approving any request.
• Dunacare reserves the right to approve or reject any request after verification.

Refund & Exchange Timeline

• Approved exchanges or refunds may take 7–14 business days to process.
• Shipping charges are non-refundable.

Contact Us

Email: care@dunacare.com
Phone: +9195166 56907
Support Hours: Monday – Saturday, 10 AM – 6 PM